IT Operations Center (ITOC) Services
IT Infrastructure Monitoring and Management
Five Rivers IT can provide your organization peace of mind through its 24x7x365 monitoring service. We provide the entire stack of services from strategizing your ITOC approach to migration, stabilization and finally Tier I and Tier II services provided on 24×7 basis.
Intelligent monitoring of your entire network infrastructure including telecom links, wireless infrastructure, MPLS and Software Defined WAN components.
Proactively monitor your server infrastructure, both private and cloud hosted, to maximize availability. Monitor common off-the-shelf applications as well as custom services to suit your needs.
Application Performance Monitoring
Monitor your .NET, JAVA, Ruby, PHP application stack to gain visibility and traceability at the most granular level to: catch issues before they become an outage; gain insight to application usage trends and KPIs to help you plan and grow.
Public Sites and Services Monitoring
Monitor URL response times, website usage, DNS and mail server uptime, port availability and more. Monitor your cloud and internal hosted applications from user perspective and get alerts on latency and outages.
24x7x365 Proactive Monitoring & Incident Management
3rd Party Trouble Ticket Management
Inventory & Asset Management
Alert Management from Any Possible Source
Reporting & Trend Analysis on All Relevant Metrics
Tier II Support for Incident Resolution
Business as Usual (BAU) Tasks
OS & AV Patching
Application Configuration Changes, Patching & Upgrades