IT Operations Center (ITOC) Services

IT Infrastructure Monitoring and Management

Five Rivers IT can provide your organization peace of mind through its 24x7x365 monitoring service. We provide the entire stack of services from strategizing your ITOC approach to migration, stabilization and finally Tier I and Tier II services provided on 24×7 basis.

Network Monitoring

Intelligent monitoring of your entire network infrastructure including telecom links, wireless infrastructure, MPLS and Software Defined WAN components.

Server Monitoring

Proactively monitor your server infrastructure, both private and cloud hosted, to maximize availability. Monitor common off-the-shelf applications as well as custom services to suit your needs.

Application Performance Monitoring

Monitor your .NET, JAVA, Ruby, PHP application stack to gain visibility and traceability at the most granular level to: catch issues before they become an outage; gain insight to application usage trends and KPIs to help you plan and grow.

Public Sites and Services Monitoring

Monitor URL response times, website usage, DNS and mail server uptime, port availability and more. Monitor your cloud and internal hosted applications from user perspective and get alerts on latency and outages.

24x7x365 Proactive Monitoring & Incident Management

3rd Party Trouble Ticket Management

Inventory & Asset Management

Alert Management from Any Possible Source

Reporting & Trend Analysis on All Relevant Metrics

Tier II Support for Incident Resolution

Business as Usual (BAU) Tasks

OS & AV Patching

Backup Management

Application Configuration Changes, Patching & Upgrades